Privacy and Cookie Policy

This information is for visitors to our website. Privacy policy for b&b owners can be found here

At Crabtree Hall we respect your right to privacy. This policy explains how we collect, manage, use and protect your personal data.

Who are we

In this policy references to ‘we’ or ‘us’ are to Crabtree Hall which is a UK registered partnership. Our address is Crabtree Hall, Hampton Bishop, Hereford, HR1 4JR.

References to 'our website' refer to the bed and breakfast directory you are visiting.

What data do we store

We record interactions with our website. This includes searches, page views, short listing and use of the contact form.

We record the visitor IP address and time of interaction. If a contact form is filled in we record the details entered.

We do not store, nor have access to, any further personal information.

How we use your data

We summarise activity on our website to analyse visitor interest. We do not make any attempt to analyse individual behaviour.

We record visitor IP addresses so we can identify and block automated bots.

If you complete a contact form your information is emailed to that business exactly as entered. We keep a copy of your message.

Contacting you

The only time we may contact you is if you have completed the contact form and we have been unable to pass your message on (account is disabled, business has ceased trading, etc). We may relay that information back to you via the email address you entered. We do not store or share your email address.

Activity tracking

We do not track or monitor any online activity or behaviour other than your interaction with our website. We do not use any behavourial tracking cookies. We have no access to your browsing activity, social media or any other online accounts you may have.

Who can access your data

We process all data in house. No-one outside of the Crabtree Hall partnership has access to our databases.

We do not share your data with any third parties. We would only disclose information to third parties or individuals when obliged to by law.

What are your rights?

A new data protection law, starting in May 2018, gives everyone a number of very important rights. These are:

  • Transparency over how we use your personal information (right to be informed).
  • Request a copy of the information we hold about you, which will be provided to you within one month (right of access).
  • Update or amend the information we hold about you if it is wrong (right of rectification).
  • Ask us to stop using your information (right to restrict processing).
  • Ask us to remove your personal information from our records (right to be 'forgotten').
  • Object to the processing of your information for marketing purposes (right to object).
  • Obtain and reuse your personal data for your own purposes (right to data portability).
  • Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you would like to know more about your rights under the data protection law see the Information Commissioners Office website.

Use of Cookies on this website

This website makes no use of long-lived cookies, and stores no personal information of any kind in the short-lived cookies it does use. The short-lived cookies are essential to the correct operation of the web-site during the period that you are actively using it, but are not stored between visits. The cookies used are so-called "session-cookies", which are not stored on your computer and remain active only for as long as you have your browser open.

This website makes use of Google Analytics to analyse visitor numbers. Please read its privacy policy here

For more information on cookies, what they are, and how they can affect your privacy, please see

How to contact us

If you are concerned about anything in our privacy policy or would like to obtain a copy of the information we hold about you, please contact us, we will be happy to help.

By email:

By post:
Crabtree Hall
Hampton Bishop

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

This document was last updated: May 2018